Solve
25.

Mastering AI for CX Excellence

October 14-15

Hyatt Regency O’Hare, Chicago

Reserve your seat for free

Discover how companies leverage AI to create Trusted Knowledge™ in their enterprise, accelerating CX automation and increasing customer and employee satisfaction, while reducing costs and delivering AI ROI.
Reduce costs by up to 75% while improving CSAT and NPS.
Learn about how your organization can pilot our award-winning tools for no cost!

Attend our Agentic AI workshop where you’ll build your very own AI Agent.

Companies registered to attend

Session topics

Hear trailblazers from Global 1000 companies share their cutting-edge AI success stories in automating and improving customer experiences

Learn how Trusted Knowledge™, paired with agentic products, reduce costs of service by 75% while improving customer experiences

Configure, build, and take home your own AI Agent for CX

Hear about eGain product roadmap and upcoming launches

See how eGain is using
‘AI for Good’ with non-
profit customers

Presenting organizations

What our customers say

We were really impressed by the eGain platform, particularly the native capabilities around AI-powered search and content creation, the out-of-the-box integrations with Zendesk, Salesforce and SharePoint.

Mariana Estrada

Chief Strategy Officer at RPM Living

With eGain, we simplified 13 knowledge bases into one platform, boosted SEO by 85%, cut inbound contacts by 15%, and moved from guesswork to data-driven decisions—transforming how we work.

Andrew McGuigan

Global Head of Rider Car at Specialized

eGain has truly transformed the way we manage and share knowledge at Cathay. They provided us with a flexible knowledge management solution that empowers our agents to deliver world-class service.

Priyatha Menon

Head of Digital, Service Delivery, Cargo, People at Cathay Pacific

Agenda

Monday, October 13

6:30 – 8:30 pm
Welcome reception

Tuesday, October 14

8:00 – 9:10 am
Check-in and breakfast

9:15 – 10:00 am
EGAIN CEO KEYNOTE
Trusted Knowledge™ infrastructure for AI

10:00 – 12:15 pm
CUSTOMER SHOWCASE
  • AI ROI in Insurance
  • Non-profit mission acceleration using AI
Coffee break
  • AI guidance for every mobile customer conversation
  • Automating KCS with AI in gaming
  • Proactively guiding customer calls in real time

12:15 – 2:00 pm
Lunch and demos

2:00 – 3:30 pm
CUSTOMER SHOWCASE
  • Trusted Knowledge™ fuels high growth
  • Better service, lower costs, delighted agents
  • Agentic solutions need Trusted Knowledge™

3:30 – 3:45 pm
Coffee break

3:45 – 5:00 pm
INNOVATION SHOWCASE
  • From Knowledge Management to Knowledge Automation
  • AI Agent for Contact Centers – an assistant CSRs love to use
  • Unleashing the Power of Knowledge for Developers

5:00 – 7:00 pm
Drinks and demos

Wednesday, October 15

8:00 – 9:30 am
Breakfast

9:35 – 12:00 pm
AGENTIC AI WORKSHOP
Build your own AI Agent and take it home for a free trial

12:00 – 1:00 pm
Lunch

1:00 – 3:00 pm
DEEP DIVE TRAINING SESSIONS
  • AI Agent for Contact Center
  • AI Knowledge Hub

Solve 25 is free for registered attendees. Sign up today!

By submitting your information, you agree to our Data Privacy Policy
Skip to content