RECOGNIZED BY GARTNER®
We believe independent analyst recognition of trusted, governed, compliant knowledge.
A Leader in the Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems
Positioned highest for Ability to Execute and furthest for Completeness of Vision.
Highest Product Score in the Compliance-Driven Service Center Use Case
Across Gartner’s evaluation of eight vendors on 10 critical capabilities.
16 July 2026
Magic Quadrant for Customer Service Knowledge Management Systems
By: Pri Rathnayake, Jennifer MacIntosh, Patrick Quinlan, Drew Kraus
AI Knowledge
Platform
for CX
Automation
Trusted | Governed | Compliant
eGain AI CX Automation Platform unifies trusted knowledge with GenAI to automate customer service. It delivers instant, compliant, and personalized answers across channels—helping you reduce costs, improve CSAT, and accelerate digital adoption.
AI Agent
AI ROI Calculator
Eliminate content silos
Automate knowledge management
Establish single source of truth
Deliver knowledge everywhere
Trusted, consumable answers
October 13-14, 2026
Hyatt Regency O’Hare, Chicago
The premier conference for AI, CX, and KM leaders and experts. Learn, share, and solve together in a two-day immersive and interactive experience curated by eGain.
Reserve your seat for freeWhat we solve for
Customer service automationSuccessful customer service automation with GenAI requires a strong foundation of integrated knowledge management.
Learn more depends on trusted answers from a single source of truth in the enterprise. The eGain suite unifies content silos and synthesizes knowledge by orchestrating GenAI and experts, delivering trusted answersTrusted answers come from unified knowledge foundation—AI cannot be reliable without accurate, consistent, and compliant content.
Learn more that are correct, consistent, and compliant. These answers are contextually personalized for customers, agents, and employees and proactively delivered in the flow of workContextual knowledge in the flow of work shortens onboarding, minimizes errors, and empowers employees to serve customers faster.
Learn more.
Our solutions
eGain Evaluator
Continuous quality assurance for AI-generated answers, so you can deploy AI with confidence.
Agentic Studio
Orchestrate multiple AI agents across voice, chat, and CRM, with nothing falling through the cracks.
eGain AI Knowledge Suite for Healthcare
Trusted knowledge for every member interaction, patient access workflow, and AI initiative in your contact center.
eGain AI Knowledge Suite for Retail Banking
Unify knowledge across contact centers, branches, and self-service channels to improve service, compliance, and revenue.
AI Knowledge Hub
Eliminate knowledge and content silos, and guide users to trusted answers
AI Agent
Conversational guidance for customers, agents, and employees
AI Agent for Customer Self-Service
AI Agent for Contact Center
AI Agent IVA
Conversation Hub
Deliver personalized digital engagement to customers across touchpoints
Our clients love us!
Insurance Industry
$30B+
Government
50,000+ Employees
Banking
$3B – $10B
