Solve26 London
The Premier AI-Powered Knowledge Management Conference for CX Automation
MAY 6-7, 2026
SOFITEL LONDON HEATHROW
Keynote by Ashu Roy
CEO, eGain Corporation
Perspectives on the state and future of AI and Knowledge Management – in CX and across the Enterprise
Customer Showcase
How BT Balances AI Speed with Compliance
Stacy Young
Head of Knowledge Management
Three-Year Ride to a Trusted Knowledge Platform
Andrew McGuigan
Global Leader of Rider Care
One AI-Native Knowledge Platform, and Our Drive to 84 Markets
Imran Awan
Product Owner, Global Digital Knowledge Management
Firoz Khan
Product Owner, Sentiment Analysis and Customer Insights
Customer Showcase
Journey from AI Rollout to Real-World Results
Jamilla Ettema
Knowledge Manager
Building the Knowledge Foundation for a Digital Insurer
Jorik van der Hoek
IT Manager Conversational & Generative AI
Fanuel V.
IT System Architect Knowledge Management
Knowledge at the Speed of Payments – How Worldpay Unified AI and CX at Global Scale
Megan Taylor
Knowledge365 Programme Owner
Nichole Lavigne-Wysocki
Knowledge Manager
Deep Dive Workshops
AI Knowledge Method
eGain’s battle-tested AI Knowledge Method helps identify, curate, and optimize knowledge that drives AI ROI, built on 25+ years of experience.
AI Agent
Build and deploy your own AI agent in this hands-on workshop—covering customer service, employee support, and autonomous workflows.
Composer
A hands-on workshop on eGain Composer APIs, SDKs, and MCP servers for building AI apps with trusted knowledge and agentic workflows.
Reserve your seat today!
Attendance is complimentary with registration but seats are limited.
Enterprise AI Connectors for eGain
Bring trusted knowledge to Copilot, Google Gemini, Claude, Cursor, and more.
eGain AI Knowledge Suite for Retail Banking
Unify knowledge across contact centers, branches, and self-service channels to improve service, compliance, and revenue.
The KM Playbook for the Agentic AI Era
The new edition of KM for Dummies is here. Packed with agentic AI strategies, six real-world case studies, and the latest KM best practices for the enterprise.
What we solve for
Customer service automationSuccessful customer service automation with GenAI requires a strong foundation of integrated knowledge management.
Learn more depends on trusted answers from a single source of truth in the enterprise. The eGain suite unifies content silos and synthesizes knowledge by orchestrating GenAI and experts, delivering trusted answersTrusted answers come from unified knowledge foundation—AI cannot be reliable without accurate, consistent, and compliant content.
Learn more that are correct, consistent, and compliant. These answers are contextually personalized for customers, agents, and employees and proactively delivered in the flow of workContextual knowledge in the flow of work shortens onboarding, minimizes errors, and empowers employees to serve customers faster.
Learn more.
Our solutions
Composer NEW
Modular, Full-Stack Developer Platform for AI-Knowledge Business Applications
AI Knowledge Hub
Eliminate knowledge and content silos, and guide users to trusted answers
AI Agent
Conversational guidance for customers, agents, and employees
AI Agent for Customer Self-Service
AI Agent for Contact Center
Conversation Hub
Deliver personalized digital engagement to customers across touchpoints
Is your content ready to drive AI automation?
Most organizations don’t know the answer. They’re investing millions in AI tools while sitting on a foundation of unreliable knowledge—and they won’t discover the problem until their AI is already in production, delivering poor experiences to customers.
AI Content Readiness Assessment
Our clients love us!
Insurance Industry
$30B+
Government
50,000+ Employees
Banking
$3B – $10B
Modern knowledge managementSlash operational costs with modern KM—unified, AI‑guided knowledge reduces handle times, training cost, and escalations while improving CX.
Learn more is foundational to AI automation of customer service. Today, businesses are struggling to deliver impact at scale with AI because they are ignoring the garbage in garbage outAI is only as good as its input—avoid GIGO by feeding bots with curated, compliant knowledge from a unified hub.
Learn more problem when it comes to delivering trusted answers to customers. A full-stack solution built on a composable platform, centralized knowledge, and deeply integrated agentic workflows solves the hard problem.
Knowledge plays a foundational role in the successful delivery of both self-service and assisted service, and is now more critical than ever for AI success.
June 2025
“…100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals.”
June 2024
