Press Clippings – 2019
DECEMBER 2019
December 16
15 Essential Strategies to Reduce Staff Turnover
Call Centre Helper
December 9
29 Mistakes That Your Contact Centre Might Be Making
Call Centre Helper
OCTOBER 2019
October 28
#TradeTalks: Engagement Platform for an Omnichannel World
Nasdaq
October 18
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics
CustomerThink
October 18
eGain enhances its customer engagement suite
KMWorld
October 14
23 Considerations to Make Before Implementing a New Digital Channel
Call Centre Helper
SEPTEMBER 2019
September 26
eGain to Offer Free Chatbots at Their Upcoming Annual Conference
Call Centre Helper
September 25
eGain makes disruptive free chatbot and digital desktop offer for upcoming annual conference
MyCustomer
September 16
14 Practical Techniques to Improve Knowledge Management
Call Centre Helper
September 11
19 Contact Centre Queueing Strategies
Call Centre Helper
AUGUST 2019
August 05
20 Contact Centre Cost Saving Ideas
Call Centre Helper
JULY 2019
July 26
Dental equipment manufacturer selects eGain for AI-powered customer support
KMWorld
July 25
A-dec to Use AI-Powered Customer Support
Call Centre Helper
July 25
A-dec Selects eGain For AI-Powered Customer Support
MyCustomer
July 19
12 Reasons Why Customer Service Chatbots Fail
ContactCentreWorld
July 15
The CRM Top 100 Companies in Customer Service, Marketing, and Sales
CRM Magazine
July 12
12 Reasons Why Customer Service Chatbots Fail
Business 2 Community
July 8
eGain Solve named a KMWorld Trend-Setting Product of 2019
KMWorld
JUNE 2019
June 28
6 steps to digital-first member service
Credit Union Journal
June 19
Best Practices in Proactive Customer Service and Engagement
CustomerThink
June 17
Avoid Creating Virtual Idiots for Customer Disservice
Smart Customer Service
June 10
Artificial Intelligence In the Contact Centre: What You Should REALLY Know
Call Centre Helper
June 03
The Dos and Don’ts of Digital Self-Service
Call Centre Helper
MAY 2019
May 23
8 Steps to Making all Your Agents Stars
ICMI
May 15
20 Ways to Improve Customer Experience Management
Call Centre Helper
May 15
New trends in customer engagement: Q&A with eGain’s Anand Subramaniam
KMWorld
May 09
AI in customer and employee engagement
KMWorld
APRIL 2019
April 15
How Can I Improve the Productivity of Gen Z and Millennial Advisors?
Call Centre Helper
MARCH 2019
March 28
Findings from new research: Trends, hurdles, and best practices in customer service messaging
CustomerThink
March 20
Research Shows That Customers Have a Love-Hate Relationship with Messaging Apps
Call Centre Helper
March 18
Want to Improve CX? It Is the AX, “Stupid”
Smart Customer Service
March 11
140 Exhibitors (incl eGain) Announce New Products, Services, Demonstrations & More at Enterprise Connect 2019
GlobeNewswire
March 11
20 Contact Centre Objectives
Call Centre Helper
March 11
KMWorld 100 Companies That Matter in Knowledge Management 2019
KMWorld
March 8
Set Up Your Web Self-Service for Success
Your Commerce
March 4
How to Better Integrate Customer Service and Marketing
Call Centre Helper
FEBRUARY 2019
February 13
Customer Service Messaging: Dos and Don’ts
ICMI
February 12
Agent Experience: The Weak Link in the Experience Chain
Nojitter.com
February 11
How to Develop a Digital Service Strategy
Call Centre Helper
February 4
13 Things Every Contact Centre Advisor Needs To Know
Call Centre Helper
JANUARY 2019
January 18
10 Best Practices For Customer Service Messaging
Call Centre Helper
January 8
Contact Center Knowledge Management Now a Must-Have
NoJitter.com
January 7
17 Ways to Improve the Effectiveness of Your Digital Customer Service
Call Centre Helper
January 7
H&R Block chooses eGain for AI-powered customer engagement
KMWorld
