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Press Clippings – 2018

DECEMBER 2018

December 28
Adoption of AI Knowledge will Accelerate in 2019
KMWorld

December 10
The One Transformational Thing That Contact Centers Can Learn from Uber and Lyft
Smart Customer Service

December 07
H&R Block Implement an Artificial Intelligence Solution
Call Centre Helper

December 06
Customer Service Messaging: From Mess to Mastery
CustomerThink

December 03
Give Advisors the Best Possible Guidance
Call Centre Helper

NOVEMBER 2018

November 29
Customer Service Messaging: Do’s and Don’ts
CCW

November 14
The Focus on the Advisor Experience Will Intensify
Call Centre Helper

November 06
CX Excellence in Growing Mid-Size Companies: Challenges and Path to Success
CustomerThink

November 05
11 Customer Retention Strategies
Call Centre Helper

November 02
Good contact centre agents quarrel with tools too!
MyCustomer

OCTOBER 2018

October 11
eGain Partners with Altitude Software
Call Centre Helper

October 8
16 Top Uses for Cloud Contact Centre Technology
Call Centre Helper

SEPTEMBER 2018

September 3
The General improves the digital experience for customers
KMWorld

AUGUST 2018

August 23
Here are the San Francisco Bay Area stocks driving Wall Street’s latest bull run
San Francisco Business Times

August 20
Beyond Training: Defeat the “forgetting curve” of contact center agents with in-band knowledge and AI augmentation
CustomerThink

August 6
Six Ways to Get from CX Thought Leadership to CX Performance Leadership
Smart Customer Service

August 2
eGain Launches Always On
destinationCRM

JULY 2018

July 30
Knowledge and AI Augmentation: The Essential Complement to Agent Training in the Modern Contact Center
KMWorld

July 23
Apple’s Business Chat signs up five more brands, more tech platforms
TechCrunch

July 20
Apple adds new integration partners to Business Chat ecosystem
ZDNet

July 6
eGain’s Epic Rally Is One For The Record Books
Seeking Alpha

JUNE 2018

June 30
How to Make Freelance Contact Center Agents Successful
CustomerThink

June 27
Leveraging the Gig Economy to Complement Your Contact Center Workforce
CRMXchange

June 27
Bull of the Day: eGain Corporation (EGAN)
Nasdaq.com

June 05
Customer Service Rage: Myth or Reality?
CustomerThink

June 05
Is AI Customer-Approved?
BankNews

MAY 2018

May 22
Five New Amazon Connect Integrations from eGain, Teleopti, WEBTEXT, HERE Technologies, ServiceNow
AWS

May 07
Why Virtual Assistants Need to Up Their UX Game
Speech Technology Magazine

APRIL 2018

April 19
Omnichannel Customer Service in Retail: From Miserable to Memorable
multichannel merchant

April 7
Want to Transform Customer Experiences? Staple Yourself to Their Queries!
CustomerThink

MARCH 2018

March 23
eGain expands European presence with UK cloud
KCom

March 22
Virtual Assistants: What Consumers Want, And How To Deliver
Retail TouchPoints

March 8
eGain Corporation, Anand Subramaniam, SVP Global Marketing: View From The Top
KMWorld

March 8
KMWorld 100 Companies That Matter in Knowledge Management 2018
KMWorld

March 8
Virtual Assistants: What Consumers Want and How to Deliver
Smart Customer Service

March 7
More than 120 Leading Companies Announce New Products, Services, Demonstrations & More at Enterprise Connect 2018
UBM

March 5
Is a Customer Experience Transformation On the Horizon?
ALL EC

March 1
Identify customer service issues by ‘stapling’ yourself to their queries
Digital Commerce 360

FEBRUARY 2018

February 28
Survey: Customer service chatbots aren’t crowd-pleasers — yet
TechTarget

February 27
Chasing Elusive Excellence in Customer Service: Why, and How to Get There
CustomerZone360

February 24
Customer Experience Revolution Ahead: Gartner
CRM Buyer

February 14
Three things an AI chatbot taught an Israeli bank
American Banker

February 14
Are Your Chatbot Initiatives Underperforming? Chatbot Silos Are Likely The Reason
CMS Wire

February 13
Chatbots have a ceiling
TechTarget

February 9
Consumers Say No to Chatbot Silos in US and UK Survey
Speech Technology Magazine

February 8
Top Virtual Assistant Companies and Their Virtual Assistant Services Comparison
Technavio Blog

February 8
What are customers’ main chatbot complaints?
MyCustomer

February 7
Consumers Say No to Chatbot Silos in US and UK Survey
CustomerThink

JANUARY 2018

January 30
Avaya A.I.Connect Initiative Evolves with New Members
Avaya ENGAGE

January 29
Knowledge-infused, AI-guided customer service
KMWorld

January 17
AI delivering company knowledge to call centers
Toolbox

January 12
eGain Now Integrates with Facebook Messenger for Customer Support Chat
Smart Customer Service