Product Manager, Analytics Hub

Location: Sunnyvale, CA

Experience: 4 -7 Years

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Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

Responsibilities

  • Drive analytic capability toward autonomous platform operation and value maximization.
  • Develop product requirements for the Analytics Hub. Partner with engineering to get it built.
  • Enable field teams to sell and implement the product. Train and support them as needed.

Education and Experience

  • B.S. in Computer Science (or related field) from top-tier U.S. university, with 7 years of relevant work experience
  • M.S. in Computer Science (or related field) from top-tier U.S. university, with 4 years of relevant work experience

Our Hiring Process is “Easy with eGain”

Step 1

Written test (takes 120 minutes)

  • Aptitude section  – this is a GRE style test (60 minutes or less)
  • Functional section – – this is a take-home programming test

Step 2

Panel interview (max 60 minutes)

Next step

Email your resumé to [email protected] with the position title “Product Manager, Analytics Hub” in the email subject.

Compensation

  • The base salary range is $130,000 to $160,000 per year.
  • Stock options.

This position may involve working on a government contract, requiring US citizenship or a Green Card held for 3 or more years.

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