IT Engineer
Location: Pune, IN
Experience: 5 to 8 years
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Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Duties/Responsibilities
- Provide hands-on support for laptops, servers, and IT services, using the IT Helpdesk to track cases.
- Collaborate with the Global IT team and follow processes to maintain IT service health.
- Manage core IT services like VMware, backups, Microsoft services, VPN, softphones, and Wi-Fi.
- Produce weekly reports, work with vendors for services/licenses, and create scripts for automation.
Education and Experience
- Engineering graduate with 5+ years of experience.
- In-depth working experience on Microsoft Windows servers (including Active Directory and DNS), windows 10/11, Dell Laptops, MacBook, and Office 365 administrations.
- Knowledge of VMWARE, Networking technologies (including VPN and Wi-Fi) and scripting.
Our Hiring Process is “Easy with eGain”
Step 1
Written test (takes 120 minutes)
- Aptitude section
- Functional section
We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.
Step 2
Panel interview (max 60 minutes)
Next step
Email your resumé to [email protected] with the position title “IT Engineer” in the email subject.
