Eliminate content silos
Automate knowledge curation
Establish single source of truth
Deliver knowledge everywhere
Trusted, consumable answers
Customer service automation depends on trusted answers from a single source of truth in the enterprise. The eGain suite unifies knowledge silos and transforms content by orchestrating GenAI and experts, delivering trusted answers that are correct, consistent, and compliant. These answers are contextually personalized for customers, agents, and employees and proactively delivered in the flow of work.
AI Agent
Conversational guidance for customers, agents, and employees
AI Agent for Customer Self-Service
AI Agent for Contact Center
AI Knowledge Hub
Eliminate knowledge and content silos, and guide users to trusted answers
Conversation Hub
Deliver personalized digital engagement to customers across touchpoints
Our clients love us!
Insurance Industry
$30B+
Government
50,000+ Employees
Banking
$3B – $10B
Modern knowledge management is foundational to AI automation of customer service. Today, businesses are struggling to deliver impact at scale with AI because they are ignoring the garbage in garbage out problem when it comes to delivering trusted answers to customers. A full-stack solution built on a composable platform, centralized knowledge, and deeply integrated agentic workflows solves the hard problem.
eGain is a Leader in Gartner’s eMQ for AI Knowledge apps
“…100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals.”
June 2024
Knowledge plays a foundational role in the successful delivery of both self-service and assisted service, and is now more critical than ever for AI success.
June 2025
