Knowledge-Powered Employee and CX Transformation at Department of Veteran Affairs
Customer experience (CX) and employee experience (EX) go hand in hand. One cannot exist—let alone excel—without the other. There is a singular technology that can transform both at the same time. Per Gartner, it is knowledge management (KM) for 2024 and beyond. The preeminent analyst firm says that KM not only improves CX and EX but also operational performance.
Watch this webinar to learn how the Department of Veterans Affairs transforms the experience of millions of customers and tens of thousands of employees, using eGain’s AI-powered Knowledge Hub!
