Industry Awards

KMWorld Trend-Setting Product of 2021: eGain Messaging Hub

FeaturedCustomers Summer 2021 Customer Success Report: eGain named a Market Leader in the Live Chat Software category 

KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021

eGain clients excel in Newsweek’s Best Customer Service 2021 Survey

eGain named in KMWorld 100 Companies That Matter in Knowledge Management 2021

Trend-Setting Product of 2020: eGain™

The 2020 CRM Top 100

eGain has been named in The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales by CRM Magazine

eGain named in the list of KMWorld 100 Companies That Matter in Knowledge Management 2020

eGain Solve named a KMWorld Trend-Setting Product of 2019

eGain named in KMWorld 100 List for the 13th year

eGain Solve™ named a KMWorld Trend-Setting Product for 2018

eGain in KMWorld 100 for 12th Year in a Row—Recognized for AI Innovation

KMWorld Trend-Setting Products of 2017: eGain VA

The 2017 CRM Service Leaders: Contact Center Search

eGain has been rated a “Leader” in the Contact Center Search category by CRM Magazine.

KMWorld 100 Companies That Matter in Knowledge Management 2017

eGain Virtual Assistant™ named KMWorld Trend-Setting Product of 2016

eGain’s tenth year in KMWorld’s “100 Companies That Matter in Knowledge Management”

Trend-Setting Product of 2015: eGain Knowledge™

KMWorld 100 Companies That Matter in Knowledge Management

eGain KnowledgeAgent™ named KMWorld Trend-Setting Product of 2014

eGain in KMWorld’s “100 Companies that Matter in Knowledge Management” list eighth year in a row

eGain Customer Engagement Hub™ named KMWorld Trend-Setting Product of 2013

eGain a “Champion” in Info-Tech Research Group’s Customer Service Knowledge Management (CSKM) Vendor Landscape

eGain® 10 named KMWorld Trend-Setting Product of 2012

eGain featured in KMWorld’s “100 Companies that Matter in Knowledge Management” list sixth year in a row

eGain rated a 2012 Leader in Web Support and Contact Center Search categories by premier CRM industry publication

eGain named to Software Magazine’s 29th Annual Software 500

eGain Interactive Sales Suite™ named KMWorld Trend-Setting Product of 2011

eGain inducted into KMWorld’s 2011 “Hall of Fame”

eGain lands 2011 “Rising Star” honors from CRM magazine

Named a “Leader” in Web Support category, cited for introducing its innovative Social Experience Suite in 2010

eGain featured in KMWorld’s “100 Companies that Matter in Knowledge Management” list fifth year in a row

eGain named to Software Magazine‘s 28th Annual Software 500

eGain Social™ named a KMWorld Trend-Setting Product of 2010

eGain named to KMWorld magazine’s “100 Companies that Matter in Knowledge Management” fourth year in a row

eGain named to Software Magazine‘s Annual Software 500 list for seventh year in a row 

eGain Service™ 8.0 selected as KMWorld Trend-Setting Product of 2009

eGain named “One to Watch” in Web Self-Service by CRM magazine

eGain named a “Leader” in Web Interaction Management by CRM magazine

eGain named to KMWorld‘s “100 Companies That Matter in Knowledge Management” for third consecutive year

eGain Customer, Replacements, Ltd., Honored as Stevie Awards Sales and Customer Service Finalist