Leading Utility Turbocharged Its Knowledge Building by 5X and Finding Answers by 6X with AI Knowledge
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With eGain, the mega bank not only overcame longstanding operational challenges but also positioned itself for continued success in an ever-evolving banking landscape characterized by heightened customer expectations and competitive pressures.
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“eGain Knowledge has proved to be the single largest contributor to the operational efficiency that we have achieved in our contact centers.”
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“eGain understood our business and the specific requirements of telecoms customer service. This is critical as we enter the next phase of our eCare strategy, where we plan to introduce innovations such as mobile care and social media services.”
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“It is our goal to be the best water company in the UK and to achieve this we need to differentiate ourselves by being the leaders in customer service. In keeping with this goal, we will continue to work with eGain to provide innovative customer service options and further improve customer experience.”
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“The eGain team were very responsive and knowledgeable. They knew exactly what to do to help me meet my ultimate objective of improving customer service”
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More Customer Service Case Studies
Financial Services
African Bank Becomes #1 in Customer Sat and Gets to “All Agents, All Calls” with eGain Knowledge and AI
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Diversified Insurance and Financial Services Group Transforms Omnichannel Customer Engagement With eGain
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Government
US Federal Agency Saves Millions With Knowledge Guided Customer Engagement
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Insurance – P&C
Mega Insurance Company transforms CX and EX with eGain AI Knowledge
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European Insurance Carrier Ensures CX and EX Excellence with eGain AI Knowledge Hub
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Insurance – Health
A premier health insurance firm reduced agent training time for handling complex health insurance queries by 33% even as its agents—over 2,000 of them—had to go remote overnight due to COVID lockdowns
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Manufacturing
Dental equipment manufacturer leverages eGain’s AI Knowledge solution for its contact center and digital self-service
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Media
Global Provider of Digital Knowledge and Legal Services Solutions Makes Knowledge Findability and Authoring Easy With eGain
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BPO / HR
Top Human Capital BPO Transforms EX for Fortune 100 Clients with eGain AI Knowledge
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Miscellaneous
US Athletic Association Transforms Customer Service with eGain AI Knowledge Hub
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Retail
Leading retailer transforms CX and EX with eGain AI Knowledge
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Global Clothing and Outerwear Retailer Outfits with eGain Customer Engagement Hub in the Cloud to Weather eService “Storm”
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SaaS
Hyper-Growth SaaS Company Transforms Customer and Agent Experience With Knowledge Hub
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Telecom
Giant Communications Service Provider Transforms Digital Customer Service With eGain Chat and Messaging
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Enhancing Customer Experience at BT with eGain AI Knowledge Hub
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Travel
Leading International Airline Elevates Customer Service with eGain AI Knowledge
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Utilities
Leading Utility Transforms Digital Customer Service with eGain AI Knowledge
