VIDEO
Highlights from the past
Engaging discussions, innovative showcases, and real customer stories—catch the highlights in our recap video.
The Agenda
Monday, Jun 16
6:00 – 8:00 pm
Drinks & Dinner
Tuesday, Jun 17
8:00 – 9:40 am
Breakfast, Demos, and Breakout Sessions
9:45 – 10:45 am
ANALYST PERSPECTIVE
10:45 – 11:30 am
KEYNOTE
Trusted Knowledge: The Foundational Imperative for Customer Service in the Gen AI Era
Ashu Roy, CEO, eGain
11:30 – 12:00 pm
CUSTOMER INNOVATION SHOWCASE
THE VENUE
A Brewery, Free Food, and Great Experiences!
How can you increase your odds of success in Customer Engagement? The answer lies in the Experience Triad — CX, AX, and BX — customer experience, agent experience, and business experience. You need all three to deliver good DX!
Register now, it’s free!
12:00 – 1:25 pm
Lunch, Demos, & Breakout Sessions
1:30 – 2:00 pm
CUSTOMER INNOVATION SHOWCASE
2:00 – 2:30 pm
CUSTOMER INNOVATION SHOWCASE
2:30 – 3:00 pm
CUSTOMER INNOVATION SHOWCASE
3:00 – 3:30 pm
SOLUTION SHOWCASE
3:30 – 5:30 pm
Drinks & Demos
4:00 – 5:30 pm
MASTERCLASS
Generative AI at Your Service
OUR SPEAKERS
Most Important KM Leaders
Discover how AI-driven knowledge management is shaping the future, with expert insights and real-world case studies.
17 June 2025
Solve
25.
eGain’s annual conference is back! Time to gather, brainstorm, solve and get ideas for your generative AI, customer engagement, and knowledge management initiatives!
