VIDEO
Highlights from the past
Engaging discussions, innovative showcases, and real customer stories—catch the highlights in our recap video.
3 minutes video
KEYNOTE
Ashu Roy
CEO, eGain
The Agenda
Monday, Jun 16
6:00 – 8:00 pm
Drinks & Dinner
Tuesday, Jun 17
8:00 – 9:40 am
Breakfast, Demos, and Breakout Sessions
9:45 – 10:45 am
ANALYST PERSPECTIVE
10:45 – 11:30 am
KEYNOTE
Trusted Knowledge: The Foundational Imperative for Customer Service in the Gen AI Era
Ashu Roy, CEO, eGain
11:30 – 12:00 pm
CUSTOMER INNOVATION SHOWCASE
THE VENUE
A Brewery, Free Food, and Great Experiences!
How can you increase your odds of success in Generative AI for CX, AX, and BX — customer experience, agent experience, and business experience? The answer lies in a trusted knowledge foundation. Get more lessons from the trenches in operationalizing GenAI at Solve 2025, London!
Register now!
12:00 – 1:25 pm
Lunch, Demos, & Breakout Sessions
1:30 – 2:00 pm
CUSTOMER INNOVATION SHOWCASE
2:00 – 2:30 pm
CUSTOMER INNOVATION SHOWCASE
2:30 – 3:00 pm
CUSTOMER INNOVATION SHOWCASE
3:00 – 3:30 pm
SOLUTION SHOWCASE
3:30 – 5:30 pm
Drinks & Demos
4:00 – 5:30 pm
MASTERCLASS
Generative AI at Your Service
OUR SPEAKERS
Sebastian Schmitt
Senior Project Manager
Mariana Estrada
Chief Strategy Officer
Firoz Khan
Product Owner
Jamilla Ettema
Knowledge Manager
Andrew McGuigan
Global Leader, Rider Care
17 June 2025
Solve
25.
eGain’s annual conference is back! Time to gather, brainstorm, solve and get ideas for your generative AI, customer engagement, and knowledge management initiatives!
