Knowledge-Powered Customer Engagement for Telco

Vodafone, Virgin Media, Orange, Bell Aliant, 3 Italia, MTN, and Telecom Italia Mobile have one thing in common—they all rely on eGain’s proven and innovative customer service solutions

eGain solutions have been helping these telecom companies improve contact center effectiveness, reduce supply chain costs, maximize ROI on web self-service, and deliver consistently excellent customer experience.

Improve contact center effectiveness

• Increase first contact resolution rates
• Reduce agent training time
• Effectively support growing product portfolios

Reduce supply chain costs

• Support complex diagnostic processes
• Reduce product returns
• Reduce field service visits

Maximize ROI on web self-service

• Increase customer adoption
• Reduce email and chat volume
• Ensure customer satisfaction

Deliver excellent customer service

• Improve service levels and Net Promoter Score (NPS)
• Offer 360-degree view of interactions and knowledge to customers, agents, store personnel, and field engineers
• Interact with customers through social media channels

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