eGain Mail
Learn how to turn your agents into super-agents with knowledge-powered AI tools
Improve agent experience, reduce training cost, and improve ESAT with real-time, proactive knowledge-powered AI guidance.
October 14-15, 2025
Hyatt Regency O’Hare, Chicago
eGain Mail helps businesses intelligently route and resolve customer inquires via email and webforms
Automated email routing with workflows and SLA triggers
Agent tools to quickly and correctly answer customer emails, using AI and knowledge
Measure and manage email service operation and agent performance
#1 in the Gartner Critical Capabilities report for the Customer Engagement Center
Digital
engagement
Knowledge
management
AI
automation
Composable
architecture
Features
Graphical workflows to automate routing and SLA triggers
Fine-grained agent and team access controls with auditability
AI tools to automate email responses in context, with agent review
Agent desktop provides customer history and contextual knowledge
Analytics to optimize agent productivity and customer satisfaction
Pricing
$25 /user /month
