eGain
Analytics Hub
Measure and manage operational performance in contact centers at scale
Operating large contact centers is tough
Operational leads have no access to global real-time performance data
Contact center teams operate in silos across geographies and time zones
Impossible to integrate and analyze service bottlenecks due to IT dependency
eGain Analytics Hub unifies contact center data, establishes governance, and enables teams to manage and optimize operations
Drill-down analytics and dashboards
Role-based access control for enterprise deployment
Best practice reports with no-code DIY tools
20K
agents’ performance measured and managed
10X
speed-up in operational decision making
6
different contact center analytics silos consolidated
Analytics Hub in action
How Assurant manages thousands of agents in their global contact center operations
