eGain Customer Engagement Suite™
#1 AI + Knowledge Platform for Customer Engagement
eGain SuperChat
Chat with customers via messaging, app, or website. Step up to video chat. Offer click to call options. Includes the ability to chat via messaging channels
eGain Cobrowse
Help customers fill complex forms by safely cobrowsing HTML forms, supported by granular controls to ensure compliance. No download required
eGain CallTrack
Log and track phone calls with AI guidance and knowledge support. Includes call controls, soft phone, and screen pop
eGain Notify
Deliver personalized reminders, alerts, and updates at scale across touchpoints, including SMS, Email, Push, Messaging, and Voice
eGain Offers
Offer contextual promotions, self-service and agent assistance to customers on your website, based on configurable business rules and AI-powered decision support
eGain Mail + Social
Manage and respond to customer emails (free form and web form) with automated routing, flexible workflow, and agent productivity tools. Monitor social channels (Twitter, YouTube, Facebook, and Instagram) and respond to customer inquiries
eGain Secure Messaging
Share confidential, secure content with customers via a secure portal
eGain Knowledge+AI
Knowledge Base with AssistGPT generative AI capabilities and AI-powered process guidance for contact center agents, store associates, branch staff, and field service personnel
eGain Virtual Assistant
Conversational assistant to understand customer intent, guide her via interactive dialog to a personalized response. Escalates with context to an agent via the eGain Conversation Hub
eGain SelfService+AI
Knowledge Base for personalized customer self-service, published via website or app
eGain Analytics
Measure and manage contact center operations. Configure business-friendly reports, charts and dashboards using a rich library of best-practice templates.
