News

March 2025

March 19
eGain AI Agent for Contact Center makes every agent an expert

KMWorld

March 18
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance

eGain Press Release

March 18
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance

CustomerThink

March 18
eGain Launches AI Agent for Contact Center

Smart Customer Service

March 11
eGain to Participate in the Annual Roth Conference on March 17, 2025

eGain Press Release

February 2025

February 18
What’s Changed: Gartner Magic Quadrant for CRM Customer Engagement Centers

Solutions Review

February 13
eGain Announces Second Quarter 2025 Financial Results

eGain Press Release

February 10
KM & AI Summit 2025 keynote to showcase knowledge management and AI as the backbone for customer service success

KMWorld

February 06
eGain to Announce Fiscal 2025 Second Quarter Financial Results on February 13, 2025

eGain Press Release

January 2025

January 6
eGain Customers Share Their Experiences at the KMWorld Conference

KMWorld

January 6
KMWorld Conference Wrap-Up and Look Ahead

KMWorld

December 2024

December 17
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown

CX Today

December 13
eGain Named a Visionary in the 2024 Gartner^® Magic Quadrant^™ for the CRM Customer Engagement Center

eGain Press Release

November 2024

November 22
Specialized Bicycles Rides with eGain

destinationCRM

November 19
KMWorld 2024 kicks off with a major focus on humans and AI working together

KMWorld

November 13
eGain to Showcase AI Knowledge Innovations and Best Practices at Stuttgart KM Days 2024

eGain Press Release

November 12
eGain Announces First Quarter 2025 Financial Results

eGain Press Release

November 08
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2024

eGain Press Release

November 05
eGain to Announce Fiscal 2025 First Quarter Financial Results on November 12, 2024

eGain Press Release

November 04
KMWorld Readers’ Choice Award Winners 2024

KMWorld

October 2024

October 31
A Q&A with Ashu Roy, eGain’s CEO

destinationCRM

October 31
Need to Make Progress on Virtual Customer Assistance?

insurance Edge

October 29
eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24

eGain Press Release

October 15
AI knowledge thought leaders and practitioners to convene at eGain Solve 2024

eGain Press Release

October 14
Benefits of Investing in Emerging Technology for KM

APQC

October 10
Understanding the AI and KM Connection

APQC

September 2024

September 09
eGain AssistGPT™, eGain’s Generative AI Assistant for Knowledge Automation

KMWorld

September 05
eGain Announces Fourth Quarter and Fiscal Year 2024 Financial Results; AI Knowledge Fuels New Logo Momentum

eGain Press Release

August 2024

August 28
eGain to Announce Fiscal 2024 Fourth Quarter and Full Year Financial Results on September 5, 2024

eGain Press Release

August 21
The Enterprise AI Sourcebook is Here

Enterprise AI World

August 14
eGain releases “Knowledge Management for Dummies, eGain 2nd Special Edition” with John Wiley & Sons

eGain Press Release

August 09
Ventana Research Announces the 17th Annual Digital Innovation Award Finalists

Venata Research

July 2024

July 26
Work at the Speed of Knowledge: Generative AI and the Future of Knowledge Management

APQC

July 26
Knowledge Management and Generative AI: Partners in Productivity

APQC

July 22
Introducing the 2024 ICMI Global Contact Center Awards Finalists

ICMI

July 8
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100

destinationCRM

July 8
The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

KMWorld

June 2024

June 14
Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor Experience

eGain Press Release

June 13
eGain named a Representative Vendor in the 2024 Gartner^® Market Guide for Customer Service Knowledge Management Systems

eGain Press Release

May 2024

May 31
eGain Announces Increase to Stock Repurchase Program of $20 Million

eGain Press Release

May 29
Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered Customer Service

eGain Press Release

May 21
TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities

TELUS International

May 21
TELUS International announced a partnership with eGain

MarTech Cube

May 16
Navigating knowledge management: A complete guide for success

TELUS International

May 15
Knowledge Revolution with Generative AI: Megatrends & Success Stories

APQC

May 09
eGain reports continued momentum in new logo wins driven by AI knowledge offering

eGain Press Release

May 02
eGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility Client

eGain Press Release

April 2024

April 30
eGain to announce fiscal 2024 third quarter financial results on May 9, 2024

eGain Press Release

April 29
Cultivating a symbiosis of GenAI and KM in the enterprise

KMWorld

March 2024

March 25
eGain Announces AssistGPT^™ for CCaaS at Enterprise Connect

eGain Press Release

March 20
The Key Missing Ingredient In GenAI Transformation Of Customer Engagement

Forbes

March 12
eGain to Participate in the Annual Roth Conference on March 18, 2024

eGain Press Release

March 13
Knowledge Management and Generative AI: BFFs that Assure Mutual Success – eGain

KMWorld

March 13
KMWorld 100 Companies That Matter in Knowledge Management 2024

KMWorld

March 08
GreenPath and eGain Expand Capabilities Offered by Anytime-Anywhere Virtual Financial Coach

eGain Press Release