A DAY IN WASHINGTON | APRIL 10
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eGain CX
and Gen AI
Summit
Elevate your CX, AI, and knowledge management strategies!
Grand Hyatt,
1000 H Street NW, Washington, D.C.
Turbocharge knowledge innovation with generative and conversational AI
Drive exceptional customer and employee experiences and improve operational metrics
Bring all your FAQs and get them answered
View demos of the latest and greatest innovations
Agenda
Wednesday, April 10
8:00 – 9:00 am
Breakfast
9:00 – 9:15 am
Welcome Keynote
9:15 – 10:00 am
Success @ Scale
Knowledge-Powered Customer Service Transformation
Featuring success stories from IRS and the VA
10:00 – 10:15 am
Coffee Break
10:15 – 12:00 pm
Roundtable
12:00 – 1:00 pm
Lunch
GEN AI BOOTCAMP
1:00 – 2:00 pm
Showcase
Demo of how Gen AI elevates CX and EX
2:00 – 3:00 pm
Masterclass
3:00 – 3:15 pm
Coffee Break
3:15 – 4:30 pm
Workshop
Hands on with Gen AI
4:30 – 7:30 pm
Reception
Sorry, registration is closed!
