eGain Cobrowse™ for Talkdesk
True co-browsing software for digital customer service
Embedded in Talkdesk Workspace™, eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server based technologies. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, realtime support. By offering assistance exactly at the time of need, your business can convert website visitors—customers and prospects—into profitable, long-term customers. eGain Cobrowse is designed to provide smooth co-browsing experiences even on complex websites.
Benefits
Delightful Customer-agent collaboration
Allows phone and chat agents to provide rich, secure, realtime customer support. It allows phone and chat agents to provide a memorable multimedia experience by simultaneously cobrowsing with them. With eGain Cobrowse, your agents are literally “on the same page” as your customers.
Easy and secure
Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for clarity.
Allows business rules to be created for specific web pages. For example, a business rule can be written to restrict agents from submitting forms or viewing sensitive information in certain form fields.
Easy to manage
Can be set up to allow cobrowsing sessions only in specific sections of the website. Offers configurations to enforce company and regulatory policies.
Features
- Provides true multichannel experience as it can be used in conjunction with a phone call, web chat, or click-to-call session.
- Ensures privacy and compliance by allowing business rules to be configured to disable read, edit, submit actions on elements of forms.
- Provides a 360-degree view of customer interaction history to agents
- Allows comprehensive session logging. All agent and client cobrowse actions are logged and available for reporting, auditing, and discovery.
- Works seamlessly with all other products in the eGain products suite
- Available on 98% of browsers and no downloads required
- Simple to set up
