Measure to manage customer experience
In many areas of management it is clear what to measure and what action to take when things go wrong. For example, if a product comes out of a manufacturing…
The march towards better customer journeys
The March on Washington happened 50 years ago, bringing about transformational change to perfect the union. If you are a business looking to transform customer journeys, you can start your…
Getting out of summer doldrums
The CX doldrums Well, I read that autumn just began this week though I’m not so sure given the recent heat wave in the Bay Area! While the Northern Hemisphere…
Today’s Web Self-Service Creates Delight – For Masochists!
Leading furniture retailer Search: Sofa with foot-rest Answer: No results found. Were you looking for sofa with forest? Leading satellite TV operator Search: Blurred video Answer: No document matched your…
It’s the Easy, stupid!
No, this has nothing to do with James Carville and the Bill Clinton campaign of 1992. This was the message communicated to the business world in a global survey of…
We’re constantly running out of caps (and it’s a good problem to have)!
Over the years, eGain has been consistently recognized a leader by IT’s “Judge Judies” (i.e., industry analysts) when it comes to product capabilities, completeness of vision, and ability to execute.…
