Customers
BPO
Transformed customer care by launching 700+ portals to scale support, boost agent efficiency, and retire legacy systems with eGain.
BPO
Reduced training time by 2 weeks and empowered remote agents through real-time knowledge access, improving support quality and operational efficiency.
FINANCE SERVICE
Transformed internal service by launching 24 tailored portals, cutting support calls, boosting self-service, and enhancing trust with AI-powered knowledge.
FINANCIAL SERVICE
Streamlined fragmented communications, reduced call volumes, improved CX scores, and delivered 1.8B+ notifications with eGain Notify.
INSURANCE
Unified Knowledge Hub streamlines access, enables personalization, boosts content governance, and supports 20K+ users with scalable design.
INSURANCE
Modernized CX with eGain—streamlining email, chat, and knowledge management to boost agent efficiency, chatbot success, and customer satisfaction.
INSURANCE
Boosted CX with eGain—streamlining chat, cobrowse, payments, and analytics, while launching guided help and chatbot development.
MANUFACTURING
Accelerated onboarding, enabled mobile self‑service, and doubled article views by migrating to eGain’s personalized knowledge base platform.
MANUFACTURING
Unified global knowledge, integrated AI with Salesforce, and empowered retailers and riders with scalable, multilingual support via eGain.
RETAIL
Scaled seasonal support, boosted virtual assistant success, and transformed agent experience with eGain’s Knowledge Hub and Managed Services.
SERVICE ORGANIZATIONS
Improved consistency, accelerated training, and deflected inquiries at scale with eGain—empowering staff and students across all touchpoints.
SERVICE ORGANIZATIONS
Transformed fragmented knowledge into a unified experience, boosted FCR, and elevated CX with eGain’s AI-powered knowledge Hub.
TELCO
Transformed CX with eGain—boosting NPS, FCR, and training speed through AI-powered knowledge, guided help, and deep CRM integration.
TRAVEL
Unified 15 global contact centers with eGain—achieving 95% successful searches and streamlined service using AI-powered knowledge.
UTILITIES
Streamlined CX with eGain—powering agent knowledge, deflecting calls with virtual assistants, and boosting 24/7 self-service adoption.
