Customers

Leading Utility Turbocharged Its Knowledge Building by 5X and Finding Answers by 6X with AI Knowledge

With eGain, the mega bank not only overcame longstanding operational challenges but also positioned itself for continued success.

eGain Knowledge has proved to be the single largest contributor to the operational efficiency that we have achieved in our contact centers.

eGain understood our business and the specific requirements of telecoms customer service.

Our goal is to be the best water company in the UK and to achieve this we will continue to work with eGain.

The eGain team were very responsive and knowledgeable. They knew exactly what to do to help me meet our ultimate objective.

Financial Services

A Leading American Direct Banking and Payment Services Company Uses Email Management to Smooth Out Bumps in Online Customer Service

Diversified Insurance and Financial Services Group Transforms Omnichannel Customer Engagement With eGain

Government

US Federal Agency Saves Millions With Knowledge Guided Customer Engagement

Insurance – P&C

Mega Insurance Company transforms CX and EX with eGain AI Knowledge

European Insurance Carrier Ensures CX and EX Excellence with eGain AI Knowledge Hub

Insurance – Health

A premier health insurance firm reduced agent training time for handling complex health insurance queries by 33% even as its agents—over 2,000 of them—had to go remote overnight due to COVID lockdowns

Manufacturing

Dental equipment manufacturer leverages eGain’s AI Knowledge solution for its contact center and digital self-service

Media

Global Provider of Digital Knowledge and Legal Services Solutions Makes Knowledge Findability and Authoring Easy With eGain

BPO / HR

Top Human Capital BPO Transforms EX for Fortune 100 Clients with eGain AI Knowledge

Miscellaneous

US Athletic Association Transforms Customer Service with eGain AI Knowledge Hub

Retail

Leading retailer transforms CX and EX with eGain AI Knowledge

Global Clothing and Outerwear Retailer Outfits with eGain Customer Engagement Hub in the Cloud to Weather eService “Storm”

SaaS

Hyper-Growth SaaS Company Transforms Customer and Agent Experience With Knowledge Hub

Telecom

Giant Communications Service Provider Transforms Digital Customer Service With eGain Chat and Messaging

Enhancing Customer Experience at BT with eGain AI Knowledge Hub

Travel

Leading International Airline Elevates Customer Service with eGain AI Knowledge

Utilities

Leading Utility Transforms Digital Customer Service with eGain AI Knowledge

eGain Community

eGain Support Portal

eGain University