eGain Social
Learn how to turn your agents into super-agents with knowledge-powered AI tools
Improve agent experience, reduce training cost, and improve ESAT with real-time, proactive knowledge-powered AI guidance.
October 14-15, 2025
Hyatt Regency O’Hare, Chicago
eGain Social enables smart, responsive customer service across social channels
Intelligent responses powered by AI and social sentiment analysis
Seamless engagement across social, messaging, and community platforms
Unified engagement across leading social networks
#1 in the Gartner Critical Capabilities report for the Customer Engagement Center
Digital
engagement
Knowledge
management
AI
automation
Composable
architecture
Features
Monitor, manage, and respond (non-realtime*) to relevant social** posts
Route social queries intelligently using sentiment analysis
Blend social interactions with traditional channels in a unified agent desktop
Track brand sentiment and response effectiveness with real-time metrics
* For instant social messaging, use our eGain Chat solution
** YouTube, Facebook, Instagram
Pricing
$25 /user /month
