eGain CallTrack
Learn how to turn your agents into super-agents with knowledge-powered AI tools
Improve agent experience, reduce training cost, and improve ESAT with real-time, proactive knowledge-powered AI guidance.
October 14-15, 2025
Hyatt Regency O’Hare, Chicago
eGain CallTrack enables agents to track, handle, and resolve customer phone calls, guided by AI and knowledge
Personalize customer conversation using IVR and caller information
Omnichannel case history and contextual knowledge in the agent desktop
AI-assist capability to summarize conversation and automate wrap-up
#1 in the Gartner Critical Capabilities report for the Customer Engagement Center
Digital
engagement
Knowledge
management
AI
automation
Composable
architecture
Features
View complete customer history across all channels
Categorize calls and add notes for better case tracking
Access a unified desktop with real-time customer context
Resolve issues faster with AI-powered knowledge guidance
Pricing
$25 /user /month
