Press Clippings – 2023
DECEMBER 2023
December 19
TENAQUIP selects eGain to revamp its customer service
KMWorld
NOVEMBER 2023
November 30
Manufacturing Sector CX: How to Go from Stagnant to Standout
CustomerThink
November 27
KM and Customer Engagement in the Age of AI: Q&A with Ashu Roy, CEO eGain
KMWorld
November 9
2023 KM PROMISE AWARD WINNER: eGain
KMWorld
November 8
Gartner Magic Quadrant for the CRM Customer Engagement Center 2023
CX Today
OCTOBER 2023
October 6
AssistGPT by eGain: The Shortcut to Effortless Customer Engagement Knowledge
CustomerZone360
October 5
What You Should Know About AI and Knowledge Management in the Contact Center
NoJitter
SEPTEMBER 2023
September 29
Retail sector CX: Go from miserable to memorable
RetailCustomerExperience.com
September 28
eGain Launches AssistGPT, a Knowledge Automation Assistant
CX Scoop
September 28
eGain AssistGPT automates knowledge for customer engagement
KMWorld
September 27
eGain Launches AssistGPT
destinationCRM
September 27
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
MarTech Edge
September 25
eGain Launches AssistGPT, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
MarTech Series
September 11
Government-Sector CX: How to Go from Cellar to Stellar
Smart Customer Service
AUGUST 2023
August 30
Utilities Sector CX: How to Go from Doldrums to Delightful
CX Scoop
August 15
Telco Sector CX: Go from Churn to Earn (and even Yearn!)
CustomerThink
August 7
eGain collaborates with Talkdesk to evolve customer service with AI-infused knowledge management
KMWorld
August 7
How To Win Over the 45 Million Customers Most Banks Neglect
The Financial Brand
August 4
Banks aim to improve customer experience for users online
TechTarget
JULY 2023
July 21
How the Talkdesk and eGain AI Initiative Modernises CX Expectations
CX Today
July 20
eGain Partners with Talkdesk
destinationCRM
JUNE 2023
June 27
eGain Launches Pilot Program for Generative AI
Smart Customer Service
June 21
eGain Launches First-of-Its-Kind Knowledge Academy to Create Global Community of Modern Knowledge Management Practitioners
CustomerThink
June 15
10 Ways Generative AI Can Improve Customer Experiences
destinationCRM
MAY 2023
May 4
Randolph-Brooks Federal Credit Union partners with eGain and GreenPath for AI-powered coaching automation
CUInsight
May 4
Augmenting CX and KM with ChatGPT technology
KMWorld
APRIL 2023
April 21
eGain and KMWorld: Knowledge Management Remains Untapped Across the Enterprise
DashNetwork
April 12
The Growing Need for Knowledge Management
BCStrategies
MARCH 2023
FEBRUARY 2023
February 20
eGain Announces Integration of Knowledge Hub with Microsoft Teams
DashNetwork
February 16
eGain Integrates With Microsoft Teams
CXM Today
February 15
eGain Integrates with Microsoft Teams
destinationCRM
February 10
Is ChatGPT Coming for the Contact Center?
NoJitter
February 09
eGain Delivers Instant Answers with Generative AI, Driving Knowledge Automation
AiThority
February 09
eGain Instant Answers eases knowledge search pains
KMWorld
February 08
News : eGain Delivers Instant Answers™ with Generative AI, Driving Knowledge Automation
Contact Center World
February 08
eGain Delivers Instant Answers™ with Generative AI, Driving Knowledge Automation
CRMXchange
February 08
eGain Releases Instant Answers with Generative AI
Smart Customer Service
February 08
Is business ready for ChatGPT?
Computer Weekly
JANUARY 2023
January 19
KM + Training = Super-Workforce
KM Institute
January 18
A-dec Expands Its Internal Intelligence
destinationCRM
January 18
Elevating the Contact Center Agent Experience (Ax) in the Hybrid Work Era
Execs In The Know
