Press Clippings – 2021
DECEMBER 2021
December 21
Knowledge Management: Don’t Do Digital Customer Service Without It
Medium
December 16
Reimagining Financial Education in the Human + Digital Era
PixelSpoke
December 13
VOX Network Solutions Awarded 2021 Partner of the Year NA by eGain
VOX Network Solutions
December 13
eGain Knowledge Hub Available on Five9 CX Marketplace
Call Centre Helper
December 13
eGain Knowledge Hub™ now available on Five9 CX marketplace
MyCustomer
December 10
Knowledge Management: The Cure for Contact Center Agent Training Ills in the Variant-Era
CustomerThink
December 06
Modern Knowledge Management Systems For Contact Center Agents: The Benefits And How To Choose One
Forbes
NOVEMBER 2021
November 30
How credit unions can overcome their biggest threat
Credit Union National Association
November 16
The IRS demonstrates how eGain transformed tax season at KMWorld Connect 2021
KMWorld
November 16
Marquee eGain Client Bags KMWorld Reality Award for 2021
TechNewsHub
November 16
Marquee eGain Client Bags KMWorld Reality Award for 2021
MarTech Series
November 15
Customer Self-Service: How To Take It To The Next Level
Forbes
November 15
2021 KM Reality Award winner: BT Consumer
KMWorld
November 04
eGain Knowledge Hub™ now available on Genesys AppFoundry
KMWorld
November 01
eGain Knowledge Hub™ now available on Genesys® AppFoundry™
Tech News Hub
OCTOBER 2021
October 22
US insurance giant selects eGain Knowledge Hub™ to power enterprise-wide member engagement
MyCustomer
October 12
#2690: How Credit Unions Can Overcome Today’s Member Service Threats with Virtual Financial Coaching…
CUbroadcast
October 04
The Missing Ingredient In Digital Transformation Targeting Customer Engagement
Forbes
SEPTEMBER 2021
September 22
Humanizing the Digital Experience: How Virtual Financial Coaching Can Help Credit Unions Win Again on Member Service
Filene
September 08
eGain Messaging Hub: KMWorld Trend-Setting Products of 2021
KMWorld
September 08
eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
CustomerThink
September 08
eGain creates Knowledge Hub to bolster digital transformation of customer engagement
KMWorld
September 07
News : eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
ContactCenterWorld
AUGUST 2021
August 31
eGain Knowledge Hub Optimizes Knowledge Adoption for the SAP Service Cloud
Database Trends and Applications
August 31
eGain Knowledge hub now offered on the SAP Store
KMWorld
August 26
eGain Knowledge Hub now available on SAP® store
MYCustomer
August 26
eGain Brings Knowledge Hub to SAP Store
dCRM
JULY 2021
July 20
Solving the financial sector’s contact center challenge
BT
July 08
KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
KMWorld
JUNE 2021
June 16
The Sustainable Work-From-Home Contact Center: Deliver Contextual Knowledge and Conversational Guidance
Contact Center Pipeline
June 11
Mission Failure: The Banking Industry’s Approach to Financial Health
The Financial Brand
June 08
eGain achieves HITRUST CSF® certification to manage risk, improve security posture, and meet compliance requirements
MyCustomer
June 02
The Family Court of the State of Delaware advances digital citizen engagement with eGain
MyCustomer
June issue
Creating a Sustainable Work-from-Home Contact Center
Contact Center Pipeline
APRIL 2021
April 14
Finding ways to reassess your finances and save money in a pandemic
wxyz.com
April 12
#2527: Why the Banking Industry Struggles to Move the Needle in Financial Wellness
CUbroadcast
MARCH 2021
March 25
Turn Credit Declines Into A Win-Win
BankDirector.com
March 08
Modernizing Knowledge Management Transforms Customer Service
KMWorld
March 08
KMWorld 100 Companies That Matter in Knowledge Management 2021
KMWorld
March 08
GreenPath and eGain partner to provide virtual financial tool
KMWorld
JANUARY 2021
January 25
Transforming chatbots with next-gen knowledge
KMWorld
January 03
7 Customer Service Mistakes Companies Should Avoid Making in 2021
CustomerThink
