Press Clippings – 2018
DECEMBER 2018
December 28
Adoption of AI Knowledge will Accelerate in 2019
KMWorld
December 10
The One Transformational Thing That Contact Centers Can Learn from Uber and Lyft
Smart Customer Service
December 07
H&R Block Implement an Artificial Intelligence Solution
Call Centre Helper
December 06
Customer Service Messaging: From Mess to Mastery
CustomerThink
December 03
Give Advisors the Best Possible Guidance
Call Centre Helper
NOVEMBER 2018
November 29
Customer Service Messaging: Do’s and Don’ts
CCW
November 14
The Focus on the Advisor Experience Will Intensify
Call Centre Helper
November 06
CX Excellence in Growing Mid-Size Companies: Challenges and Path to Success
CustomerThink
November 05
11 Customer Retention Strategies
Call Centre Helper
November 02
Good contact centre agents quarrel with tools too!
MyCustomer
OCTOBER 2018
October 11
eGain Partners with Altitude Software
Call Centre Helper
October 8
16 Top Uses for Cloud Contact Centre Technology
Call Centre Helper
SEPTEMBER 2018
September 3
The General improves the digital experience for customers
KMWorld
AUGUST 2018
August 23
Here are the San Francisco Bay Area stocks driving Wall Street’s latest bull run
San Francisco Business Times
August 20
Beyond Training: Defeat the “forgetting curve” of contact center agents with in-band knowledge and AI augmentation
CustomerThink
August 6
Six Ways to Get from CX Thought Leadership to CX Performance Leadership
Smart Customer Service
August 2
eGain Launches Always On
destinationCRM
JULY 2018
July 30
Knowledge and AI Augmentation: The Essential Complement to Agent Training in the Modern Contact Center
KMWorld
July 23
Apple’s Business Chat signs up five more brands, more tech platforms
TechCrunch
July 20
Apple adds new integration partners to Business Chat ecosystem
ZDNet
July 6
eGain’s Epic Rally Is One For The Record Books
Seeking Alpha
JUNE 2018
June 30
How to Make Freelance Contact Center Agents Successful
CustomerThink
June 27
Leveraging the Gig Economy to Complement Your Contact Center Workforce
CRMXchange
June 27
Bull of the Day: eGain Corporation (EGAN)
Nasdaq.com
June 05
Customer Service Rage: Myth or Reality?
CustomerThink
June 05
Is AI Customer-Approved?
BankNews
MAY 2018
May 22
Five New Amazon Connect Integrations from eGain, Teleopti, WEBTEXT, HERE Technologies, ServiceNow
AWS
May 07
Why Virtual Assistants Need to Up Their UX Game
Speech Technology Magazine
APRIL 2018
April 19
Omnichannel Customer Service in Retail: From Miserable to Memorable
multichannel merchant
April 7
Want to Transform Customer Experiences? Staple Yourself to Their Queries!
CustomerThink
MARCH 2018
March 23
eGain expands European presence with UK cloud
KCom
March 22
Virtual Assistants: What Consumers Want, And How To Deliver
Retail TouchPoints
March 8
eGain Corporation, Anand Subramaniam, SVP Global Marketing: View From The Top
KMWorld
March 8
KMWorld 100 Companies That Matter in Knowledge Management 2018
KMWorld
March 8
Virtual Assistants: What Consumers Want and How to Deliver
Smart Customer Service
March 5
Is a Customer Experience Transformation On the Horizon?
ALL EC
March 1
Identify customer service issues by ‘stapling’ yourself to their queries
Digital Commerce 360
FEBRUARY 2018
February 28
Survey: Customer service chatbots aren’t crowd-pleasers — yet
TechTarget
February 27
Chasing Elusive Excellence in Customer Service: Why, and How to Get There
CustomerZone360
February 24
Customer Experience Revolution Ahead: Gartner
CRM Buyer
February 14
Three things an AI chatbot taught an Israeli bank
American Banker
February 14
Are Your Chatbot Initiatives Underperforming? Chatbot Silos Are Likely The Reason
CMS Wire
February 13
Chatbots have a ceiling
TechTarget
February 9
Consumers Say No to Chatbot Silos in US and UK Survey
Speech Technology Magazine
February 8
Top Virtual Assistant Companies and Their Virtual Assistant Services Comparison
Technavio Blog
February 8
What are customers’ main chatbot complaints?
MyCustomer
February 7
Consumers Say No to Chatbot Silos in US and UK Survey
CustomerThink
JANUARY 2018
January 30
Avaya A.I.Connect Initiative Evolves with New Members
Avaya ENGAGE
January 29
Knowledge-infused, AI-guided customer service
KMWorld
January 17
AI delivering company knowledge to call centers
Toolbox
January 12
eGain Now Integrates with Facebook Messenger for Customer Support Chat
Smart Customer Service
