Upcoming Events and Webinars

Webinar | AI Initiatives for CX: Why They Fail and How to Succeed.

Join this webinar to learn about:

• Make or break barriers to AI success in CX
• Proven way to deliver trusted service with AI
• The symbiosis between modern knowledge management and AI
• Best practices for AI-powered value creation in CX

11 am pacific time

2025 Smarter Services™ Executive Symposium

The 2025 Smarter Services™ Executive Symposium, brings together senior leaders from service, support, and customer‑experience functions for keynote presentations, executive panels, research-focused breakout sessions, and interactive case‑study workshops. The three-day event aims to facilitate best‑practice sharing, peer networking, and transformative business learning among industry executives

Chicago, IL