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- Rated #1 by Gartner in their 2024 Market Guide for Knowledge Management
- Rated #1 by Gartner in their Gartner Critical capabilities report for the CRM customer engagement center for knowledge management, digital experience, automation of engagements, and composability
- Readers’ Choice™ Award 2024 by KMWorld subscribers, who are KM practitioners and executives
- KnowledgePromise™ Award from KMWorld Magazine for 2023-24 for cutting-edge KM innovation and sustained value creation
