Posts filed under digital customer engagement

June 15, 2019

We like “Artificial” when it comes to intelligence for customer service (no offense to all-natural aficionados!)

There’s no question Artificial Intelligence (AI) for business is red hot, and AI for customer service is white hot! It could understand customers through natural language processing and answer questions…

Continue ReadingWe like “Artificial” when it comes to intelligence for customer service (no offense to all-natural aficionados!)
September 18, 2018

Requiem to the vaunted innovation diffusion models of Rogers, Moore, et al!

Once upon a time, innovation diffusion models (customer engagement technology included) were based on frameworks from Everett Rogers, Geoffrey Moore, and others. Rogers’ model consisted of groups of adopters or…

Continue ReadingRequiem to the vaunted innovation diffusion models of Rogers, Moore, et al!
August 2, 2018

Rumors of the demise of scheduled maintenance downtime are not exaggerated, thanks to eGain Cloud AlwaysOn™!

We just announced the immediate availability of the eGain Cloud AlwaysOn, an industry-first offering of its kind in the customer engagement applications space. It slays the scheduled maintenance downtime dragon,…

Continue ReadingRumors of the demise of scheduled maintenance downtime are not exaggerated, thanks to eGain Cloud AlwaysOn™!
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