Knowledge management was red hot last year as companies realized its importance in the new remote and hybrid work era. With Gen AI helping automate many tasks in the knowledge lifecycle management, KM has become white hot in 2024! And customer service is one of the sweet spots for Gen AI and KM innovation.

As you look for modern AI-powered KM solutions to help you ride this wave and boost your career, why risk it with unproven startups or mega-vendors who will trap you into vendor lock-in and multi-year white-elephant projects? Our AI KM solution—the eGain Knowledge Hub—has been rated #1 by multiple stakeholders—clients, pundits, and industry publications such as KMWorld!

Clients

• Top score of 4.9 out of 5.0, based on the last 12 months of ratings from our enterprise clients in the Gartner Peer Insights* Reviews.
• One of our major telco clients was selected for the “Knowledge Reality” Award, given by KMWorld magazine, the only magazine solely focused on KM technologies and best practices. We win when our clients win!

* A “Glassdoor” or “Yelp” for buyers and users to review tech vendors, Gartner Peer Insights is the only review site that includes ratings that have gone through a rigorous validation process. No fake reviews that are rampant everywhere else!

Pundits

• Top rating in Gartner’s latest Market Guide for Customer Service Knowledge Management Systems
• Top rating in Gartner’s latest Critical Capabilities Report for the CRM Customer Engagement Center in the total score for digital customer engagement, knowledge management, and customer engagement automation
• Top rating in Forrester’s New Wave report on digital-first customer service

Publications

• Selected as the 2022 Readers’ Choice by members of the KMWorld.com community and readers of KMWorld,

Did you know that we derisk the procurement process with a one-of-a-kind, guided pilot offering called “Innovation in 30 days” free of charge and obligation? Why not talk to us to unleash value from the powerful symbiosis between Gen AI and KM? We will schedule a 30-minute call to explore the potential for your business—we can’t wait!