Unlocking the Power of Knowledge Management: eGain Knowledge Academy’s “Knowledge Insights & Best Practices” Certification Program
Are you ready to embark on a transformative journey into the world of Knowledge Management? At eGain Knowledge Academy, we're excited to introduce our comprehensive certification program, "Knowledge Insights &…
10 Use-Cases for Leveraging Generative AI for Better CX and AX (Agent Experience)
Generative AI, in the form of OpenAI’s ChatGPT and other tools, is very much in the public eye at the moment. As a consumer searching for content or ideas, generative…
Gartner MQ for Enterprise Conversational AI Platforms: eGain, The New Kid in the Block And The Only KM Vendor to be Included!
The 2023 MQ report for Conversational AI Platforms (CAIP) was just published. We did not participate in the 2022 MQ for CAIP, which I believe to be the first one…
Knowledge in the Flow of Work: The Essential Complement to Training in the Hybrid Workplace
“For nearly two years, companies have complained that they are caught in an unending cycle of hiring and training workers, only to see them leave in a matter of weeks…
A-dec Expands Its Internal Intelligence
Dental equipment manufacturer A-dec, based in Portland, Ore., sells its products not directly to dental practices but to distributors, which in turn provide the equipment to individual and group dental…
Knowledge Management: The Secret Sauce for Workforce Multiskilling at Scale
What if your employees were not only jacks of many skills but also masters of them? This approach will give employees opportunities to wear a variety of hats and provide…
KM + Training = Super-Workforce
The Challenge Knowledge is power but in reality, enterprises are knowledge-challenged with employees spending 20% or more of their time, looking for it to do their day-to-day jobs. Nowhere is…
US consumers have delivered the verdict: eGain clients are rockstars in customer service!
Who are the best judges for the customer service performance of brands? The answer is obvious—it is the consumer! Newsweek surveyed 25,000 of them and Forrester Research surveyed 85,000 of…
