5 Customer Service Automation Lessons from the Gen AI Trenches
AI will revolutionize customer service. According to the McKinsey Global Institute, AI can enhance productivity by up to 45% in customer service operations. However, most AI projects in customer service…
A midautumn day’s dream
Imagine your prospects and customers engaged in meaningful conversations with you across channels of their convenience—Facebook, Twitter, Blogs, Web, Email, Chat, Phone, or Face-to-face. Anytime, Anywhere, Anyway. Imagine all conversations…
A big challenge and a bigger opportunity
The gap between digital and voice capabilities persist Most business leaders and digital transformation executives I have met over the past year recognize the gap between their digital engagement capabilities…
