Hot off the press: eGain is tops yet again in our space in Gartner’s critical capabilities report for the customer engagement center 2025!
Gartner just published the much-awaited Critical Capabilities Report for the Customer Engagement Center for 2025 (client subscription required.) Though not a surprise, we were ranked again at the very top…
Best AI Knowledge Platform for 2024 and Beyond!
Knowledge management was red hot last year as companies realized its importance in the new remote and hybrid work era. With Gen AI helping automate many tasks in the knowledge…
Generative AI and KM for Customer Service: BFFs that Assure Mutual Success
Generative AI has reignited interest in knowledge management (KM). KM is not only a BFF for gen AI but a foundational one at that! Gen AI helps KM Gen AI…
