Sam Jackson (and now Martin Scorsese), you are easily impressed
If your DVR has been malfunctioning lately, you might have actually seen some TV ads rather than skipping them with a vengeance. Ergo, I happened to see an ad that…
We have hypermetropia, and no plans to fix it
McKinsey recently found that among all digital initiatives, digital customer engagement is the top priority for CEOs. PwC found that 90% of respondents in its 2013 US CEO survey are planning to invest more…
A big challenge and a bigger opportunity
The gap between digital and voice capabilities persist Most business leaders and digital transformation executives I have met over the past year recognize the gap between their digital engagement capabilities…
Changing the game
Exony’s customers alone spend over $10 billion a year operating their contact centers. This high touch, high value (and, indeed, high cost) customer contact increasingly forms just a part of…
Wonder why your product returns are up? Hint: Hot weather in Timbuktu could spur job growth in Michigan!
Link Timbuktu weather to Michigan job growth? That's tough! Timbuktu weather and Michigan job growth? An asset management firm claims to have such clairvoyant insights that have enabled them to…
We’re constantly running out of caps (and it’s a good problem to have)!
Over the years, eGain has been consistently recognized a leader by IT’s “Judge Judies” (i.e., industry analysts) when it comes to product capabilities, completeness of vision, and ability to execute.…
