eGain Knowledge Hub™ for Adobe Experience Manager

Big Trends in CX

Gartner
89% of companies believe CX is their main basis for competition
Forrester consumer survey
Inconsistent answers across channels, lack of knowledge among agents (and websites) are top customer service pain points

Empower your customers with integrated knowledge-powered web experiences

With Adobe Experience Cloud and its suite of products and services you can power the entire customer experiences. Now you can extend these online customer experiences and connect your customers with the knowledge from eGain Knowledge Hub™ when they need it and where they need it.

With eGain Knowledge Hub™ components for Adobe Experience Manager, you can seamlessly surface knowledge stored in eGain in the web experiences built using Adobe Experience Manager. Content authors can easily drag and drop various pre-built eGain knowledge components, available from within Adobe Experience Manager, into the webpages being created to enable advanced knowledge management features such as Search, AI-powered process guidance, dynamic FAQs. Use the power of eGain Knowledge Hub to engineer knowledge-powered, rich web experiences for your customers and enable them to search, view knowledge articles, and be guided through processes.

Features

Content authors, using Adobe Experience Manager, can use prebuilt eGain Knowledge Hub components to knowledge-enable the web experiences they are building. They easily drag and drop the following components into the web pages they are creating:

  • Search Component
  • Article List Component
  • Article View Component
  • Guided Help Component
Knowledge leveraged by your agents can now be made available to your customers, enabling breakthrough improvements in customer self-service effectiveness and adoption

Most recent and updated knowledge is always displayed using these components

Flexibility to point to multiple knowledge portals from these components enables authors to display the most relevant knowledge to diverse customers audiences

Contact us

Have you heard of our popular risk-free, no-charge production pilot program, Innovation in 30 Days™ for Knowledge?
Sign up today to knowledge-enable your web experiences.

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