AI Agent
for Contact Center
Guide your CSRs in realtime on every interaction, using AI and Trusted Knowledge.
Learn how to empower your agents with AI, powered by trusted knowledge
Explore how you can empower agents with real-time, proactive AI guidance, backed by trusted knowledge and actions.
October 14-15, 2025
Hyatt Regency O’Hare, Chicago
Customer Service agents are being set up to fail…let’s fix that!
Irate customers demanding instant answers to complex questions
A firehose of disconnected data across dozens of desktop tools
Micro-measured for compliance, performance, and customer sat
You can’t answer questions by slapping AI on silos of uncurated content
Empowering the
human agent
Proactive
Detects customer intent and provides trusted answers from enterprise knowledge sources
Real time
Monitors the conversation and delivers guidance in the moment
Dynamic
Uses reasoning and context from systems of record to personalize responses
Guided
Takes agents through complex interactions step by step, with validation
Integrated with your existing contact center platform
Features
Real-time intent detection for voice and digital channels
Presents guided knowledge in the flow of conversation
Adapts to agent tenure and topic-specific proficiency
Improves by learning from conversations and feedback
Content sources
- Docs (PDF, Word, HTML)
- Websites
- eGain Knowledge Portal
Pricing
$0.50 per Resolution
Buy in blocks of 100 Resolutions ($50 per block)
A Resolution is defined as a conversation with a customer followed by 24 hours of silence
