eGain Named a Visionary in the 2024 Gartner^® Magic Quadrant^™ for the CRM Customer Engagement Center

Evaluation based on Completeness of Vision and Ability to Execute

Sunnyvale, CA (December 13, 2024): eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center. Published on December 11, 2024, the report evaluated 12 vendors who satisfied inclusion requirements, based on 15 criteria.

Powered by Conversational and Generative AI and built on a trusted knowledge foundation, the eGain Customer Engagement Suite is an award-winning solution for digital-first, omnichannel engagement. It comprises three capability-rich hubs—AI Knowledge Hub, Conversation Hub, and Analytics Hub—built on a composable experience platform.

“We are pleased to be named a Visionary in the Gartner report,” said Ashu Roy, eGain CEO. “Our clients value market-leading innovation, most recently with the eGain AI Agent launch, and easy consumption models such as Innovation in 30 Days™ and SafeSwitch™.”

Gartner clients can click here to access the report.

About eGain

eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit www.eGain.com for more info.

eGain media contact

Email: [email protected]
Phone: 408-636-4514

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