Generative AI for Customer Service | Webinar
Success Stories and Lessons Learned
A stunning stat from the Harvard Business Review for you to consider:
80% of AI projects have failed!
The burning question today:
How do you safely implement and unleash business value for CX and EX (employee experience) from Gen AI with a knowledge foundation? What are the lessons learned from early deployments?
The answer:
Register for the upcoming webinar, featuring domain experts from eGain!
eGain has been innovating at the forefront of Gen AI and Knowledge Management (KM). Many of our clients are in production with Gen AI, backed by trusted KM, while many others are actively piloting. Their business results from the combined power of Gen AI and knowledge have been nothing short of transformational!
- Learn how a leading utility firm accelerated knowledge building by 5X, while enabling an astounding 98% findability of answers with the combined power of the eGain Knowledge Hub and Generative AI!
- Discuss challenges in the use of Gen AI by government agencies.
- Hear about lessons from the trenches we have learned from Gen AI deployments across multiple clients and best practices to ensure success.
Speakers
Arvind Gopal
VP, Product Management
eGain
Sanjeev Sahni
Senior Director, Product Marketing
eGain
We are pleased to offer 1 continuing professional education (CPE) credit to those who attend the event. For more information on the CPE credits we are offering, our CPE sponsor (NASBA), and the submission process, please click here.
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