The State of Knowledge Management in 2023
Untapped Potential for Business Value
It is knowledge or bust, when it comes to the customer experience, contact center agent experience, and operational performance, per Gartner. But what is the state of knowledge management (KM) today when it comes to the adoption of various KM technologies, leverage of KM by department and by use-case, satisfaction level with current systems, plans for 2023, industry-specific trends, and more? KMWorld, a premier magazine and online community focused on KM and AI, surveyed its members to find out. Download report of their findings from over 300 respondents in 20 industries!
