Customers and agents struggle with
fragmented conversations
fragmented conversations
Inconsistent answers across web, app, and contact center
Incomplete view of customer history for agents
Proliferation of tools for different digital channels
eGain Conversation Hub unifies and automates customer conversations across channels
Trusted answers from knowledge hub ensure quick, correct responses
GenAI drafts and personalizes responses to boost agent productivity
Comprehensive capabilities for messaging, social, chat, email, cobrowse, video, and phone
Architected to deliver personalized engagement at scale
90%
Response automation
60%
improvement in agent productivity
10M
digital interactions/year
Conversation Hub in action
How Tryg serves customers across the Nordics with personalized digital engagement
