Customer Success

Megabank

With eGain, the mega bank not only overcame longstanding operational challenges but also positioned itself for continued success in an ever-evolving banking landscape characterized by heightened customer expectations and competitive pressures.

READ MORE

 

Yorkshire Water

“It is our goal to be the best water company in the UK and to achieve this we need to differentiate ourselves by being the leaders in customer service. In keeping with this goal, we will continue to work with eGain to provide innovative customer service options and further improve customer experience.”

DOWNLOAD

Barclays

“When we introduced eGain Knowledge, it put us in control of the call. We dictated the pace of the call and were able to convey consistent answers to the customer. We went from solving about 70 percent of calls at first point to solving around 95 percent of all calls without requiring an escalation.”

DOWNLOAD

 

Bell Aliant

“eGain Knowledge has proved to be the single largest contributor to the operational efficiency that we have achieved in our contact centers.”

DOWNLOAD

Vodafone

“eGain understood our business and the specific requirements of telecoms customer service. This is critical as we enter the next phase of our eCare strategy, where we plan to introduce innovations such as mobile care and social media services.”

DOWNLOAD

 

Southern Water

“The eGain team were very responsive and knowledgeable. They knew exactly what to do to help me meet my ultimate objective of improving customer service”

DOWNLOAD

More Customer Service Case Studies

FINANCIAL SERVICES

African Bank Becomes #1 in Customer Sat and Gets to “All Agents, All Calls” with eGain Knowledge and AI
DOWNLOAD
Diversified Insurance and Financial Services Group Transforms Omnichannel Customer Engagement With eGain
DOWNLOAD
A Leading American Direct Banking and Payment Services Company Uses Email Management to Smooth Out Bumps in Online Customer Service
DOWNLOAD
Top Human Capital BPO Transforms EX for Fortune 100 Clients with eGain AI Knowledge
READ MORE

GOVERNMENT

European Tax Agency Goes Digital with eGain Virtual Assistant, Chat, and Offers
DOWNLOAD
US Federal Agency Saves Millions With Knowledge Guided Customer Engagement
DOWNLOAD

INSURANCE – P&C

Mega Insurance Company transforms CX and EX with eGain AI Knowledge
READ MORE
Major US Insurer Covers Customer Service With eGain Mail
DOWNLOAD
Premier Diversified Insurance and Financial Services Giant Ensures More Web Sales with Cobrowse, Chat, and Click to Call
DOWNLOAD
European Insurance Carrier Ensures CX and EX Excellence with eGain AI Knowledge Hub
READ MORE

INSURANCE – HEALTH

Health Insurance Giant Prescribes eGain Customer Engagement Hub to Integrate Content, Channels, and Legacy Data Across Massive Multichannel Customer Base
DOWNLOAD
A premier health insurance firm reduced agent training time for handling complex health insurance queries by 33% even as its agents—over 2,000 of them—had to go remote overnight due to COVID lockdowns
DOWNLOAD

MANUFACTURING

Leading Manufacturer of Doors and Windows Designs Exceptional Customer and Agent Experiences With eGain Knowledge
DOWNLOAD
Dental equipment manufacturer leverages eGain’s AI Knowledge solution for its contact center and digital self-service
READ MORE

MEDIA

Global Provider of Digital Knowledge and Legal Services Solutions Makes Knowledge Findability and Authoring Easy With eGain
DOWNLOAD

RETAIL

Leading retailer transforms CX and EX with eGain AI Knowledge
READ MORE
Global Imaging Giant Picks eGain Customer Engagement Hub to Sharpen Its Focus on Sales and Service
DOWNLOAD
Global Clothing and Outerwear Retailer Outfits with eGain Customer Engagement Hub in the Cloud to Weather eService “Storm”
DOWNLOAD
UK High Street Fashion Retailer Styles Better Online Customer Journeys
DOWNLOAD
International Beauty Products Company “Freshens Up” Its Service Image With eGain Customer Engagement Hub
DOWNLOAD
Premium Fashion Retailer Launches Brand-Aligned Customer Service
DOWNLOAD

SaaS

Hyper-Growth SaaS Company Transforms Customer and Agent Experience With Knowledge Hub
DOWNLOAD

TECHNOLOGY

Global Silicon Chips Manufacturer Embeds Multilingual Guided Knowledge in Customer Engagement
DOWNLOAD

TELECOM

Giant Communications Service Provider Transforms Digital Customer Service With eGain Chat and Messaging
DOWNLOAD
Enhancing Customer Experience at BT with eGain AI Knowledge Hub
READ MORE

TRAVEL

Leading International Airline Elevates Customer Service with eGain AI Knowledge
READ MORE

UTILITIES

Leading Utility Transforms Digital Customer Service with eGain AI Knowledge
READ MORE

Skip to content