89%

companies believe customer experience will be the primary basis for competition by 2016

$220

is the cost a company pays for one field visit

66%

of customers want companies to value their time

Vodafone, Virgin Media, Orange, Bell Aliant, 3 Italia, MTN, and Telecom Italia Mobile have one thing in common—they all rely on eGain’s proven and innovative customer service solutions

eGain solutions have been helping these telecom companies improve contact center effectiveness, reduce supply chain costs, maximize ROI on web self-service, and deliver consistently excellent customer experience.

 

Improve contact center effectiveness

Reduce supply chain costs

Maximize ROI on web self-service

Deliver excellent customer service

eGain Knowledge has proved to be the single largest contributor to the operational efficiency that we have achieved in our contact centers.

Bell Telecom