Cloud Database Administrator

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on Facebook and Twitter, or visit https://www.egain.com/

We are currently looking for a cloud database administrator who will become a part of our Cloud Services team in Pune, India.


Location: Pune, India

Experience: 8 to 10 years


  • Installation, patch application, configuration and hardening of databases
  • Performing, automating and monitoring database backups and restores
  • Monitoring and troubleshooting various database problems
  • Performance tuning and optimizations of SQL queries as well as databases
  • Continuous improvement on database housekeeping tasks by automating them
  • Design and build monitoring, reporting and debugging utilities related to database systems
  • Research advanced, new features related to databases and suggest ways of using those in our cloud
  • Follow the mandated processes and adhere to the development/ maintenance guidelines
  • Participate in 24×7, follow-the-sun model to collaboratively work with the cross-geography teams, on need basis

Must-have qualifications and skills

  • Bachelors in Engineering from a reputed engineering school
  • Around 8 to 9 years’ experience of administering SQL Server 2008 and above in production environment
  • Experience in database backup, restoration, monitoring, reporting and performance tuning
  • In depth understanding of high availability (HA) and disaster recovery (DR) database solutions like Always-On
  • Experience of using T-SQL (Transact-SQL) to write queries, stored procedures, functions, SQL agent jobs and linked servers
  • Worked on one of the following: SSIS/ SSRS/ SSAS
  • Excellent communication skills and attention to details
  • Strong analytical, troubleshooting and problem-solving skills
  • Must be able to work effectively and collaboratively with local and remote team members
  • Can-do attitude

Good-to-have qualifications and skills

  • Understanding of one more database other than SQL, preferably Postgres
  • Knowledge of a scripting language
  • Worked on public clouds like AWS/ Azure
  • Worked on Linux
  • Have configured and managed database replication solutions


  • Must have experience in working with remote teams
  • Experience and readiness of working in a 24×7 environment
  • Should have worked in no more than 3 companies if less than 8 years’ experience and should not have changed more than 2 jobs in last 1 year
  • Should be able to travel to other offices of eGain—travel period may vary from one to six weeks

To apply

Send your resume and cover letter in MS Word to hiring@egain.com and include the position in the subject line of the email.