Reasons Your Boss Will Be Happy You Attended eGain Solve 22
We have put together our North America event after a gap of two years. And we are glad to say that eGain Solve 22 Conference is an industry event unlike…
US Consumers Rate eGain Clients at the Very Top in CX, Yet Again!
When it comes to CX performance, history repeats and repeats and repeats… itself! The Newsweek listing on America’s best customer service companies and the Forrester US CX Index for 2022…
Knowledge Hubs for the Digital Transformation of Citizen Service
In a consumer survey we conducted during the pandemic, 57% of those surveyed reported getting different answers for the same question when they contacted a government agency through different channels…
Customer Experience Events, Fall 2021
Join eGain CEO and the CxO of premier client at KMWorld keynote on digital transformation Want to hear about knowledge-powered digital transformation at scale? Join eGain CEO, Ashu Roy, and…
What’s New in eGain 21
Gartner and Forrester consistently rate our solution #1 in knowledge-powered customer engagement. With eGain 21, we have raised the bar yet again! In eGain 21, we’ve organized our customer engagement…
Knowledge management for the contact center: The secret behind successful digital CX transformation
The Forrester CX Index reports have been sounding like a broken record year after year. Not a single company offered “excellent customer service,” the index dropped, or it barely moved,…
eGain COVID-19 Offer to tame customer service spike
Did you know that we are offering a virtual assistant solution that delivers quick value as it helps businesses handle soaring demand for customer service, triggered by Covid-19? Unlike bait-and-switch…
Customer experience in the time of Coronavirus aka COVID-19
At last count, more than 247K persons had been infected by the novel coronavirus (COVID-19) in 172 out of 195 countries worldwide. More than 10,000 have already died from complications…
Want to Improve Agent Experience (AX) and thus CX? Don’t Put the Management Cart Before the Enablement Horse!
Contact center agent churn is estimated at 35-45% with US contact centers alone bleeding $10B in attrition costs per year! As self-service systems get smarter, agents are going to get…
It was two days of roller coaster emotions for the Trafalgar Square pigeons!
The pigeons were being their usual selves – happy and doing whatever they do but turned really unhappy on February 10th morning. I’d feel the same way if crowds of…
