Why Buying Beats Building to Deliver Value at Speed and Scale AI is transforming business like never before, positioning itself as the most disruptive technological force of the last 25 years. The hype is not just noise—companies are putting their money where their mouth is. U.S. businesses are projected to spend a staggering $300 billion…
Gartner just published the much-awaited Critical Capabilities Report for the Customer Engagement Center for 2025 (client subscription required.) Though not a surprise, we were ranked again at the very top in each one of the critical capabilities for our market space—knowledge management, digital engagement, automation of engagements, and composability! This recognition comes hot at the…
Generative AI has reignited interest in knowledge management (KM). KM is not only a BFF for gen AI but a foundational one at that! Gen AI helps KM Gen AI accelerates each step of the KM lifecycle on a modern knowledge platform. Discover: Identifying likely questions is the first, often-ignored, step to an effective knowledge…
Generative AI, in the form of OpenAI’s ChatGPT and other tools, is very much in the public eye at the moment. As a consumer searching for content or ideas, generative AI offers the promise of a clear, concise response that can be clarified or refined, albeit with a chance that it may be incorrect or…
Because of inflation and the conflict in Europe, the economic outlook has been uncertain. Layoffs are rampant and you got the directive from the C-suite to cut operational costs yesterday! How do you go about doing it? Premier IT analyst firm Gartner has the answer. According to them, knowledge management (KM) is the #1 technology…
“For nearly two years, companies have complained that they are caught in an unending cycle of hiring and training workers, only to see them leave in a matter of weeks or months. Constant recruiting and training drains management resources, and new hires often do not stick around long enough for that investment to pay off….
What if your employees were not only jacks of many skills but also masters of them? This approach will give employees opportunities to wear a variety of hats and provide them a growth path, while keeping them excited and reducing churn. It will be a sizeable and sustainable competitive advantage that will be hard to…
