eGain AI Knowledge Hub: Transforming Enterprise Knowledge Management with KCS Verification
In today's digital landscape, organizations are drowning in content spread across multiple platforms—SharePoint libraries, Confluence wikis, company websites, and CRM knowledge bases. Yet, when it comes to delivering accurate answers…
5 Customer Service Automation Lessons from the Gen AI Trenches
AI will revolutionize customer service. According to the McKinsey Global Institute, AI can enhance productivity by up to 45% in customer service operations. However, most AI projects in customer service…
AI Revolution in Customer Service: Trusted Knowledge is All You Need
Why Buying Beats Building to Deliver Value at Speed and Scale AI is transforming business like never before, positioning itself as the most disruptive technological force of the last 25…
Best AI Knowledge Platform for 2024 and Beyond!
Knowledge management was red hot last year as companies realized its importance in the new remote and hybrid work era. With Gen AI helping automate many tasks in the knowledge…
Generative AI and KM for Customer Service: BFFs that Assure Mutual Success
Generative AI has reignited interest in knowledge management (KM). KM is not only a BFF for gen AI but a foundational one at that! Gen AI helps KM Gen AI…
Unlocking the Power of Knowledge Management: eGain Knowledge Academy’s “Knowledge Insights & Best Practices” Certification Program
Are you ready to embark on a transformative journey into the world of Knowledge Management? At eGain Knowledge Academy, we're excited to introduce our comprehensive certification program, "Knowledge Insights &…
AI-Powered Coaching: Financial Therapist and Savior For Your Beleaguered Customer (and Business)
Consumers are experiencing financial stress--70% feel it with less than half of them having any kind of emergency funds, according to a CNBC survey published in April 2023. Among the…
10 Use-Cases for Leveraging Generative AI for Better CX and AX (Agent Experience)
Generative AI, in the form of OpenAI’s ChatGPT and other tools, is very much in the public eye at the moment. As a consumer searching for content or ideas, generative…
Gartner MQ for Enterprise Conversational AI Platforms: eGain, The New Kid in the Block And The Only KM Vendor to be Included!
The 2023 MQ report for Conversational AI Platforms (CAIP) was just published. We did not participate in the 2022 MQ for CAIP, which I believe to be the first one…
Financial Coaching for Everyone!
Banking, Financial Services, and Insurance (BFSI) companies have long known that consumer financial wellness is their own financial wellness. After all, if consumers are better off financially, they can buy…
