All posts in: Analytics

July 30, 2014

A big challenge and a bigger opportunity

The gap between digital and voice capabilities persist Most business leaders and digital transformation executives I have met over the past year recognize the gap between their digital engagement capabilities…

July 30, 2014

Changing the game

Exony’s customers alone spend over $10 billion a year operating their contact centers. This high touch, high value (and, indeed, high cost) customer contact increasingly forms just a part of…