All posts in: Agent experience

May 4, 2018

Want to fix CX? Take Mark Felt’s (aka Deep Throat’s) timeless advice—follow the money pain!

Word from the horses’ mouths: Only 1% of companies deliver “excellent” customer service, per Forrester’s recent CX Index consumer research. The needle hasn’t moved for years and years. How can…

Continue ReadingWant to fix CX? Take Mark Felt’s (aka Deep Throat’s) timeless advice—follow the money pain!
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