Trusted answers served by AI agent using your documents, websites, and knowledge base

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No credit card required

01.

Point to trusted content

Docs (PDF, Word, HTML)
Websites
Knowledge Portal

02.

Test AI Agent

Confirm topics
Validate questions
Test answers

03.

Personalize and publish

Brand your agent
Set escalation options
Embed AI Agent on your website

04.

Measure and manage

Track usage
Identify knowledge gaps
Adjust topics and content

Customer Testimonials

“It took us less than 5 minutes to put a conversational self-service agent on our website. Super easy!”

$50M eCommerce Business

“We are thrilled with the guidance that the agent experience offers. So much better than hard-coded chatbots!”

Mid-Western Manufacturer

“Pricing per resolution really works for us. We are enhancing our agent with knowledge base content.”

Field Service Organization

Pricing

$0.50 per Resolution

Buy in blocks of 100 Resolutions ($50 per block)

A Resolution is defined as a conversation with a customer followed by 24 hours of silence

Features

Five Conversational AI Agents

10M characters per AI Agent

Content sources

  • Docs (PDF, Word, HTML)
  • Websites
  • Knowledge Portal

Escalate to SMS, Email, Phone

Analytics dashboards

Technical support

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FAQ

  1. What is considered a “Resolution” in the pricing model?

    A Resolution is defined as a Conversation with a customer that is followed by 24 hours of silence. A Conversation is defined as an interaction with at least one response from the eGain AI Agent back to the customer after the first non-trivial customer utterance.

  2. How does the pricing work?

    You purchase in blocks of 100 Resolutions for $50/month.

  3. Is there a free trial available?

    Yes, you can try eGain AI Agent for no charge for the first two weeks.

  4. What happens if I run out of Resolutions in a month?

    You will need to purchase additional Resolution blocks for that month.

  5. Can I get a refund for unused Resolutions?

    No.

  6. Are there additional costs beyond the per Resolution pricing?

    No.

  7. What types of content sources does the eGain AI Agent support?

    Documents (PDF, Word, HTML), websites, and knowledge portals like the ones created by eGain AI Knowledge Hub.

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