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Solutions
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Extend
your eGain system with these solutions from
eGain Professional Services.
Do your website visitors
get all the help they need? Make help available
not just where it is needed, but when it is
needed. Implement eGain Proactive Chat to
engage and assist visitors as they browse
your website.
eGain Proactive Chat extends the power of
your eGain LiveWeb system by enabling you
to offer proactive assistance to website visitors.
It has been developed by eGain’s Professional
Services team as an optional module for eGain
LiveWeb, the industry’s leading and chat
and cobrowsing software. The benefits are
many. Real-time assistance is always at hand
for website visitors, leading to a better
browsing and shopping experience. For businesses
it means better chances of converting browsers
into buyers.
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Provide a
superior online browsing and buying
experience |
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Enhance customer
satisfaction |
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Increase online
revenue by converting browsers into
buyers |
Frustrated by messy
faxes that are easily lost and hard to archive?
Integrate electronic fax processing into your
eGain Service system with eGain Fax.
eGain Fax helps companies manage faxes quickly
and efficiently by minimizing paper clutter
and integrating faxes into your eGain Service
system. Developed by eGain’s Professional
Services team as an optional module for the
eGain Service suite of customer service software,
eGain Fax applies the powerful routing rules
of the Service suite to faxes in the same
way as emails, ensuring that all customer
communications, whether by email or by fax,
get to the most capable agent or the appropriate
queue.
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Manage faxes
in the same way as emails |
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Intelligently
route faxes through workflows |
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Reduce paper
clutter |
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Ensure that
service levels are met on faxes |
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Increase customer
satisfaction |
Would you like to fine-tune
your service efforts? There is nothing quite
like real-time feedback from your customers.
Set up web surveys to find out what your customers
think of you.
eGain Survey helps contact centers, ecommerce
sites, and customer portals connect with their
customers in a vital and immediate way by
eliciting feedback at various points of contact.
Developed by eGain’s Professional Services
team as an optional module for the eGain Service
suite of customer service software, eGain
Survey is a simple tool for gauging customer
satisfaction. It will enable you to measure
and improve the quality of service across
all your interaction channels, thereby maximizing
customer retention.
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Connect with
your most valuable customers |
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Fine tune
service operations |
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Improve service
quality |
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Increase customer
satisfaction |
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Maximize customer
retention |
Overwhelmed
by spam? Equip your customer email management
system with adaptive spam tackling capabilities.
eGain Adaptive AntiSpam adds unique adaptive
anti-spam power to eGain’s email management
software. Developed by eGain’s Professional
Services team as an optional module for the
eGain Service suite of customer service software,
eGain Adaptive AntiSpam protects contact centers
from spam attacks without using any additional
IT support. A simple yet powerful tool for
filtering spam out of incoming emails, the
module reduces the time and cost of managing
customer emails by enabling the use of system
and agent resources for routing, tracking,
and responding to only genuine inquiries.
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Protect your
contact center from spam attacks |
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Reduce the
time and cost of managing customer emails
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Increase agent
productivity |
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Improve response
times |
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Enhance customer
satisfaction |
Worried about the quality
of the emails your new recruits in the contact
center are sending? eGain’s email quality
assurance solution can help.
eGain Email Quality Monitor raises the bar
for your contact center’s outbound email.
Developed by eGain’s Professional Services
team as an optional module for the eGain Service
suite of customer service software, eGain
Email Quality Monitor adds a review step into
your outbound workflow. It’s a powerful
tool for ensuring that your contact center
produces accurate and polite responses to
customers.
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Ensure high
quality of outbound email |
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Increase customer
satisfaction |
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Gain insight
into the job performance of each individual
agent |
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Ease agent
training and feedback process |
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