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Cisco inquiry forms
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Use the following forms if
you need sales or professional services assistance
for the OEM solution:
April 10, 2007: eGain
announces OEM agreement to support Cisco Unified
Contact Center offerings: Cisco will OEM
eGain's software for its email management
and web-based service products on a worldwide
basis |
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Under the terms of this agreement,
Cisco will include eGain's award-winning products
for email management (eGain Mail™), chat
(eGain Chat™), and web collaboration
(eGain Cobrowse™) as an integral part
of the Cisco Unified Contact Center Enterprise™
and the Cisco Unified Contact Center Express™
software suites for customer interaction management.
Cisco Unified Contact Center Enterprise and
Cisco Unified Contact Center Express suites
provide state-of-the-art IP-based customer
interaction solutions for the enterprise and
the SMB (small and medium-sized business)
market segments, respectively. These solutions
integrate inbound and outbound voice applications
with Internet applications including real-time
chat, web collaboration, and email, transforming
the traditional contact center into a Customer
Interaction Network, which enhances responsiveness
and streamlines interactions to help organizations
deliver superior customer service. The broad
and deep integration unifies capabilities,
enabling a single agent to support multiple
interactions simultaneously regardless of
which communication channel the customer has
chosen. Moreover, the solutions enable agents
to provide individualized service, based on
almost any contact attribute. |
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